EZ Texting is dedicated to ensuring that our industry leading text communications platform remains at the top of its game. To that end, we’re always releasing updates, enhancements, and other improvements. Check out some of the items we’ve released over the past six months!
Virtual Phone Numbers
Virtual phone numbers allow you to conduct one-on-one correspondence — such as for customer support or appointment scheduling and reminders.
Zendesk is one of the world’s most widely used customer support platforms. EZ Texting’s Zendesk integration allows you to receive and reply to support tickets via text, and gives end customers an easy and convenient way to get help when and how they want.
EZ Texting’s redesigned data uploading tool makes adding new contacts to your account a snap.
Advanced Search and Filtering
Reporting on sent messages just got easier with advanced search and filtering enhancements. Search by group, contact name, and number, and filter by date range, message type, recipients, date range, and more. Once you’ve filtered your data, export it with ease!
In addition, we’ve implemented some changes that, while not readily visible, are no less important. These infrastructure upgrades allow your largest campaigns to go out without a hitch.
Stay tuned for more! The second half of 2016 will see several new features, including:
- Additional reporting enhancements will enable you to slice, dice, filter, and export the specific data you need. Use message tagging to identify different types of messages and group them for intuitive analysis and reporting.
- A handy reminder wizard will allow you to proactively manage time-dependent messaging: payment reminders, birthday messages, appointment reminders, and more.
- With an upcoming data capture add-on tool, you’ll be able to capture more than your contacts’ phone numbers when they opt in to your lists.