Cleveland Police Launches Dynamic Text Service for Deaf Community

The innovative uses of SMS never cease to amaze us:

In keeping with its "Putting People First" philosophy, Cleveland Police has now launched a dynamic text messaging service specifically for deaf, hard of hearing and speech-impaired people. The service has been designed and delivered by mobile messaging leader Mediaburst in conjuntion with partner Teleware and successfully piloted by Cleveland Police since January 2008 with deaf people in its jurisdiction.

So how does the system work?

All that the deaf community in Cleveland Police's boroughs need do to report an incident or ask for assistance is to text the word Police to the dedicated shortcode 87202 giving their address and explanation of the problem. The message is automatically converted into email and forwarded to Cleveland's communication centre where incidents are recorded and actioned.

Read more @ TMCnet.

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