Around the world, blood donation rates are at an all-time low. Britain has 40% fewer donors today than 10 years ago (according to the NHS). In the United States, only three out of every one-hundred people donate blood. The latest statistics from Executive Healthcare (EHM) shows that about 60% of the American populace is eligible to give blood, but only 5% of the people elect to give. This is a difficult problem because, despite the necessity to maintain a healthy blood supply, the Red Cross needs to find clever ways to convince donors to give.
In recent news, the Stockholm blood service may have come upon an excellent way to increase donations. If you donate blood in Sweden, you are sent an SMS text message each time your donated blood is used to save a life. The SMS texts go on to report on the impact of their donations, which can help to motivate donors as well. These “thank you” texts have created not only a way to make donors feel good about their altruism, it also is a subtle way to remind donors to come back for another donation at a later date.
The program has been lauded as a success. Swedish citizens who participate have reported that they feel more appreciated once receiving the SMS text messages. Furthermore, donors often share the news with their peers via social media.
The outreach of the Stockholm blood service doesn’t stop there, though. Other text messages are sent to people who’ve donated before to remind them when they are eligible to donate again. In addition, the blood service has been using Facebook and email reminders to reach their potential donors as well. And it doesn’t hurt when they add light-hearted messages like “We won’t give up until you bleed.” Donors have shared that they appreciate these texts as well, since people often forget to donate amid their busy schedules.
Finally, on Stockholm blood service’s website, they have a chart giving a running total of how much blood of each type is left in stock. The idea is that if people know that the blood service is in need, then the people will be more likely to give.
There’s scientific proof that these techniques work. In a study by Johns Hopkins, researchers examined a Facebook initiative that allowed friends to share their organ donations in their status updates – the study observed a 21-fold increase of organ donor registrations in a single day!
While this program currently only exists in Stockholm, it is likely that similar programs will be rolled-out throughout Sweden. Other countries, like Britain and the United States, are searching for similar techniques to get people to donate. The NHS Blood and Transplant service in the UK is looking to create some viral advertisements to increase donor turnout. Only time will tell how much these programs actually do to increase donor turnout but, in the meantime, we can all agree that SMS text messages and social media have proven to be excellent means to motivate the general public.