May 07, 2015
March 25, 2015
For companies that aren’t sure about how to integrate MMS into a mobile marketing campaign, the first step is to understand MMS capabilities then realize those through useful cases that haven proven effective in various enterprises. Taking a creative stance, positioning the right use of MMS in a marketing campaign is virtually limitless.
First, let’s understand what Multimedia Message Service (MMS) allows an enterprise to do. An MMS message can send rich media content directly to mobile devices anytime, anywhere. It’s a powerful and effective tool that strengthens customer loyalty by keeping them informed with time sensitive information. An MMS message speaks consistently to branding throughout all marketing channels, with messages that are equipped to handle image, video, audio or mixed SMIL. It’s truly a 21st century marketing solution that engages customers via mobile device, which they are likely to have with them at all times.
MMS Use Cases
MMS communication utilizes these capabilities to increase revenue by upselling customers with unique offers, special services and more. Recognizable applications of MMS are used by millions of people already in the form of useful services, like providing a boarding pass for a more efficient check-in at the airport. Financial institutions also provide useful applications by providing bank statements and security warnings. Further, important emergency alerts can be sent via MMS, warning users of dangerous weather or traffic.
Now let’s consider the creative uses of MMS messaging to connect with customers. Shipment notifications would allow users to receive speedy information from a local shipment station. Customer service providers can communicate with customers by trouble shooting common problems and sending helpful video/audio messages. The result of providing this improved service would reduce the contact center costs.
Wellness centers and pharmacies could continue a discussion with customers long after they leave the store by updating important medical information, providing healthy living tips or special offers on new products or services. What’s more, brick and mortar stores of every variety can more effectively engage customers by offering product information with QR codes placed on shelf locations. Once the code is scanned, a customer could watch a video featuring additional product information.
MMS messaging works best when it provides useful information and services to the end user. The more a user increases their engagement with the message, the more likely the they are to build the kind of lasting brand relationships all enterprise should seek with their customer base and audience.
March 20, 2015
Aside from launching the music careers of several aspiring singers, American Idol can also be credited with inspiring a new way to raise money for disaster relief.
The show’s primary voting system, which allows viewers to cast votes via their mobile devices, became a springboard for AT&T engineer Marin Croak who realized a similar use for the technology as hurricane Katrina tore through the Gulf Coast in 2005.
Instead of transmitting fan votes via text message to an operator, Croak came up with a way to pass donations via text to participating charities. The donation would later show up as a charge on the person’s cell phone bill.
However, Croak recalls, during this time, that the use of text messaging was not nearly as popular as it is today. According to an informal poll taken in 2008 on AT&T’s website, approximately 22% of respondents reported having learned to text as a result of American Idol’s voting system—an interesting perspective attributed to the powerful reach of AI. The subsequent increase in text messaging may have also helped prepared voters to become donors.
AT&T who originally set up American Idol’s voting system in the early 2000s, placed a patent on behalf of Croak in October 2005. And although AT&T currently maintains this patent, Croak says AT&T is not seeking to make the patent propriety—which is great news for nonprofits and disaster relief programs.
For example, in 2010 text-to-donate made its first major headline debut during the earthquake in Haiti. The relief organization collected an unprecedented $30 million via impulse disaster-relief donations— a term which describes the ease and accessibility of this technology. What’s more, these donations were collected $10 at a time. Other significant text-to-donate relief campaigns have included Hurricane Katrina and the 2004 tsunami in the Indian Ocean.
Aside from generating these donations through a streamline system, nonprofits are now able to acquire donors, not just cash donations. Opening up this intimate communication channel may be more valuable than a $10 donation. Organizations can engage donors over time, build a relationship and collect future contributions.
Notable organizations like the Red Cross, Salvation Army, GlobalGiving, Mercy Corps, and Saving the Children have all established similar text-to-donate programs.
Although Croak holds dozens of patents, she is particular proud of this one, which has made an enormous difference in the way people interact with their mobile devices as well as in the world of philanthropy.
March 16, 2015
These days, extensive technical expertise is required for any company to enjoy marketing success. Mobile attribution, or discovering how a mobile user found out about and signed up for an app or service, is considered a technically-challenging task. It’s also one that has had a serious impact on how companies approach marketing.
Doug Milliken, the vice president of global brand marketing at Clorox, remarked in a panel at VentureBeat’s Mobile Summit that mobile marketing has become a “technical discipline.” The session was moderated by Ashu Garg, general partner of venture firm Foundation Capital.
Milliken referred to another CEO with a technical background who enlightened him about this shift in marketing.
“It’s an important insight,” he said. “It’s a huge period of innovation, the greatest period of innovation in the history of the profession. And it’s all being done by computer scientists and engineers,” adding that “deep expertise” is required for success as a marketer.
Today’s marketers must now analyze and deal with sizable data sets, and subsequently link together automated platforms so as to run mobile marketing campaigns in real time.
Jeremy Wacksman, vice president of marketing at online real estate site Zillow, agrees that understanding the technical side of mobile marketing is essential. The site receives 90 million visitors per month, with company heads spending some $75 to $100 million a year on building an audience. Since 75% of Zillow users now come in via mobile, the company has more economists and data scientists than performance marketers. Wackman says what marketing efforts are driving users to their app is challenging.
Clorox, in comparison, spent $10 million to $20 million a year on marketing, and while perfecting campaign strategies was once a top priority, “good enough” campaigns are now considered the norm.
“You optimize it as you go,” Milliken said. “That’s a very hard thing to do. But now we add in the cost of delay. You may lose hundreds of thousands of profit if you delay a month. So good enough is better. We’re a younger company, and the market is you test. If you are wrong, you make a change. But you learn a lot faster.”
Milliken added that real-time strategic marketing is now the company’s focus.
Marketing used to be about print campaigns, such as those featured in magazines, newspapers, mailers, and billboards. Now it’s all about mobile devices, as the information people want about brands and services are merely a screen touch away. Figuring out new ways to encourage people to use apps and visit mobile websites is marketing’s future.
February 23, 2015
In-app push notifications and geo-targeting messaging platforms may be popular mobile marketing tools, but text message marketing still wins out as the choice advertising vehicle for small businesses. If looking to infuse fresh blood into your text message marketing campaign, check out the following tips:
1) Encourage Customer Interaction
Today’s consumers have come to expect regular engagement, both at home and on the move. Try promoting brand awareness by using text to interact with digital signs. For instance, customers might send texts to a shared short code to receive an immediate, positive experience, such as seeing their name emblazoned on a billboard. Because this strategy doesn’t require downloading apps, it’s a quick and effective means of piquing customer interest.
2) Implement a Multi-Channel Strategy
Today’s brands focus on multi-channel marketing strategies that takes full advantage of how consumers look for and process information. Almost every cell phone currently in use is SMS-capable, and as such all marketing campaigns should feature an SMS call-to-action. For example, an email offer that includes a way for consumers to sign up for mobile coupons is an excellent idea. Using SMS as a way to enter a Facebook competition also works.
3) Keep Content Timely & Relevant
Delivering timely, valuable, and exclusive content to consumers is key in SMS marketing success. Promote existing campaigns, current coupons and discounts, and anything else that’s relevant to the “here and now” and for the “VIP text list” only.
4) Create Actionable Local Advertising Campaigns
Local advertising should include an SMS shared shortcode and keyword that feature special discounts or offers. An ideal way to generate responses and track offline marketing channel effectiveness, this strategy is a much more streamlined, effective option than providing a phone number or a website and waiting for customers to call or click.
5) Offer In-Store Recommendations
Improving consumers’ in-store experiences via easy access to product information, recommendations, and special discounts through SMS is yet another way to enhance your mobile marketing strategy. For example, a specialty store featuring a keyword that when texted provides customers with access to a special coupon, discount, or product recommendation, is an ideal way to attract new customers while satisfying current ones.
6) Take Advantage of Opt-In Loyalty Lists
It’s essential that retailers have mobile opt-in loyalty lists that operate on a national scale as well as in individual store locations. “Even relatively small lists can drive significant sales, because they keep the store top-of-mind with their best customers,” notes Adam Lavine of FunMobility.
So there you have it: a few tips for streamlining your mobile marketing strategy, with text marketing at the top of the list.
SMS messaging is the only messaging medium with a truly global reach. A text message won’t be junked into a spam folder, and 95% of them are opened and read within minutes of receipt. It’s not hard to see why mobile marketing campaign managers are so fond of SMS messaging.
When devising a mobile marketing strategy, the inherent properties of a text message amounts to a head start - but only when you’re competing with businesses that lack a mobile strategy. As more and more industries latch on to the potential of SMS it becomes harder to make your message stand out from the crowd. To get started, follow these rules-of-thumb for an effective text marketing campaign:
Know Your Audience
To maximize the response rate for your SMS messaging campaign, first establish who you are targeting and adapt your language and call-to-action accordingly. This might mean dividing your contact list into different demographics and creating a different message for each group.
Time it Right
Most people have their phone with them at all times. But that doesn’t mean all bets are off when it comes to timing your message. Studies have indicated that mid to late afternoon is the most effective time to send a message. If your business serves multiple time zones, remember to stagger the ‘send’ times - a surefire way to alienate customers is to wake them up with a special offer at 3am!
Grab Their Attention
Even more than other kinds of marketing, the space limitations imposed on SMS messaging means you need to grab the attention of your audience quickly. Lead with the offer - the ‘thing of value’ - and remember they will see the first few words of your message as a preview before they open the text, so make them count.
Test that Text
This should go without saying, but sending a test message to your own phone - and those of employees and friends - will help you iron out any kinks. You can’t really judge the impact of a text message until you see how it will appear to the recipient. Once your campaign starts, the testing stage isn’t over. Make small adjustments to your message each time you send a new one and you’ll be able to work out which elements of the text are most effective.
February 18, 2015
In order to develop a highly-effective mobile marketing campaign, you must first understand how audiences, specifically your audience, interacts with mobile technology. Ask yourself the following essential questions and gain invaluable insight into consumer mobile habits:
How Are My Customers Using Mobile?
Utilize analytics to determine how your target audience is using mobile. Are they using tablets or smartphones? Android or iOS? Are there certain times of day they shop the most, whether in store or online? Which mobile advertising tactic is therefore the best option? Once you discover exactly how your target customer base is using mobile, you can develop a customized marketing strategy to reach them through the most effective channel.
Who Are My Competitors?
You and your entire team should download competitor apps and learn how they keep their customers engaged. This provides ideas, and otherwise helps you understand what’s working for other players in the space. Once you know what’s working (and what’s not), you’ll be better equipped to devise a plan that eclipses them.
What is the Cost Per Download?
Knowing the cost per download (or per customer acquisition) while launching your app is important when it comes to budgeting. Development is just one side of the coin. The financials also have to make sense when devising a proper price point.
Should I Use In-App Advertising?
Popular apps such as Twitter allow in-app advertising and mobile advertising. This is an effective way to market your app or business to the masses, but it’s important to choose well-known and relevant apps that make sense for your consumer base.
What About Social Media?
Mobile social media platforms are another efficient, effective marketing option, and one that offers near-immediate access to app downloads and web site conversions.
Apps versus Mobile Sites?
At this juncture, consumers tend to favor apps over mobile sites, such as social media, email, and news apps. A mobile-friendly website is still a good idea, however, whether or not your company offers an app.
If you haven’t jumped on the location-based advertising bandwagon yet, now is the time. With the massive proliferation of mobile phone use, location-based mobile marketing presents a highly-efficient way to attract new customers while keeping current ones engaged. Experiment with geo-fences and iBeacons, and craft marketing interactions with users as they enter or leave stores. Whether it’s sending suggestions, exclusive coupons, information about daily promotions, or anything else relevant to your brand and consumer base, it’s definitely a good idea to try location-based advertising via mobile web and text marketing.
Do a little research through trial runs before committing to one or several mobile marketing strategies. Without knowing what your customers are after, you’ll be hard-pressed to create a mobile marketing campaign that works.
February 12, 2015
A mobile marketing campaign is no longer separate from the rest of a business’ overall advertising strategy; rather it is a fundamental part of both marketing and the shopping experience, whether in store or at home. Retailers are subsequently shifting the way they think about mobile, and are looking to satisfy customers’ digital needs in every way possible. According to Deloitte, more than $500 billion in sales is driven by mobile content--so how to capitalize on this market, even if a newbie?
A Fantastic Example
Starbucks is a fine example of mobile advertisement capitalization, as the company jumped on the mobile bandwagon while other businesses were dismissing it. The coffee connoisseurs created the Starbucks App, which allowed its mobile-friendly customer base to enjoy the perks of a rewards program by ordering ahead. Ease of payment is always attractive, and the app works on the majority of smartphones.
By going on the mobile offensive, Starbucks is generating some $6 million in mobile transactions each week. Quick service restaurants, pharmacies, gas stations, and grocery stores could also benefit from app-related payment and reward options.
Guarding Mobile-Influenced Consumers
If starting with a mobile marketing campaign, the first thing you’ll want to do is examine your current customer base. Learn when your customers are utilizing their mobile phones the most to make purchases, and send them relevant, personalized content they can use at particular times. Think about why consumers are on their phones in relation to your business, and ensure your brand is giving them what they want when they want it. Push notifications and location-based text marketing triggers are two great places to start.
Attracting Competitor Costumers
Another way to capitalize on mobile marketing is to provide competitor customers with offers designed specifically for them. Location-based tactics are a great way to do this, and they allow you to combine targeted mobile advertising with appealing mobile wallets. Convenience and customer service can be enough to win new clients who are already using competitors’ products.
Becoming a “Bigwig” in the Mobile World
When making a name for your business in the mobile space, tackle the project from every angle. Create multi-channel campaigns across mobile, web, email, and in-person. Engaging, customized mobile wallet experiences and attracting customers via personalized text advertisements and push notifications are valuable strategies. The idea is to maintain current customer interest while finding opportunities to obtain competitor market share, and this takes a multifaceted approach.
Follow companies who have made the most of a good mobile marketing campaign and learn from their example. You might discover a whole new platform for your business…and a brand new pool of potential customers.
February 05, 2015
If you’re a mobile marketer, your marketing message might just be the next big thing in India, all thanks to a microblogging site’s ambitious investment abroad. Last week, Twitter purchased a startup corporation in India, called Zipdial.
Indicative of the current ubiquitous nature of mobile phones and the decrease in their manufacturing costs, India has grown to one of the largest users of mobile phones worldwide. But the country has yet to get fully connected to the internet via mobile technology. Many people still use the mobile internet on a pay-per-site basis, with fewer than 40% of the populace having any kind of mobile internet access.
Zipdial, however, has revolutionized advertising for the burgeoning economy of the developing country. The startup allows its users to call a business’ phone number, then simply hang up. The business then registers the incoming phone number and responds with free text messages, app notifications, and even voice calls with advertisements.
This method of advertising has been dubbed “missed call” marketing. It allows users of Zipdial to receive advertisements from businesses they are interested in without having an internet connection. And best of all, there is no mobile cost to the consumer for receiving these ads. It's an effective way in, providing solutions in places many mobile marketing campaigns cannot reach.
So why is Twitter so interested in India? Because it is now one of the most rapidly growing mobile markets in the world. As cited last week in a Mobile Marketing Watch article, the Internet & Mobile Association of India and IMRB International report that the mobile internet industry of India has had unprecedented growth in 2014 – and 2015 is on par to surpass even that. Mobile internet growth increased over 25% in all of 2014, and is forecasted to grow another 23% in just the first half of 2015. Also reported in the article, rural use of mobile phones in India is expected to grow another 18%.
Zipdial boasts that its campaigns have reached nearly 60 million users, and the company is run by just over 50 employees. Mobile journalists have predicted that this technology will be effective in other countries as well, like Brazil and Indonesia. And according to reporters, these markets are key for Twitter, as 77% of Twitter’s monthly active users hail from outside the United States.
Twitter did not disclose how much they paid for the firm. But this purchase certainly exemplifies the notion that mobile technology and text marketing are proliferating immensely throughout the developing world.
January 22, 2015
Remember flying in the 80s? Long haul flights seemed to take days. There was only one movie and three screens in the entire cabin, so if you were wheezing a bit too much at Shanghai Surprise for the fifth time, everyone knew about it. To hear the audio you had to shell out $4 for those stethoscopic ‘headsets’ that were barely-glorified tin-cans-on-strings (no really, kids – they were nothing more than hollow tubes that plugged into two tiny speakers in the armrest). You could smoke.
The funny thing was, nobody complained. It was as if flying through the air incredibly and winding up thousands of miles away in a few hours was enough for people. They didn’t need anything else.
Like aviation in the 80s, SMS in the 90s was a primitive affair by today’s standards – if by ‘primitive’ you mean ‘the sudden ability to instantly transmit the written word to people around the world.’
For much of the 90s and 00s, text messaging was impressive enough to flourish without extra bells and whistles. Rapid advances in technology allied with free market forces soon put paid to that. These days, the new normal is modified, souped up, pimped out text messages adorned with fancy new skins and non-QWERTY keyboards capable of sending anything from emojis to rap lyrics.
It should be noted at this point that SMS is SMS; the protocol hasn’t changed a jot in twenty years, only the window dressing. In many cases, ‘SMS modification’ really means ‘SMS replacement’ in the form of messaging apps. The appeal of these apps lies largely in their ability to provide users with a bespoke messaging experience.
Among the most popular of these is Chomp SMS, an easy-to-use, customizable app that lets users create their own themes and download custom font packs as they tire of their current look.
GoSMS Pro is a similar idea but with a much bigger palette from which to work. It allows users to completely overhaul their visuals with new icons, fonts, animations, backgrounds and text bubbles. It also comes with a raft of non-visual features, including a private storage space for storing locked conversations and a text message backup service.
Not all messaging apps are designed for purely aesthetic reasons. Some, like TextSecure, prevent screenshots of messages being taken and uses end-to-end encryption, thwarting prying eyes (whether criminal or federal!).
The trouble with these apps is that both parties have to be using them in order to reap the full benefits. Unlike standard SMS messaging, which everyone in the world with a phone has access to, the playing field is not level. For instance, Strings - the app that lets you recall text messages you regret sending - is of no use unless both parties are running the app; two people agreeing to send messages with the app is a tacit acknowledgement that there is a lack of trust in the relationship. This will be the major stumbling block for Strings (and others) as they try to grow.
Our favorite SMS messaging apps are those with objectives no loftier than bringing a smile to the face. There are a plethora of text messaging apps designed to add some levity to your conversations with friends and family. Here are some of the very best:
Crumbles. Sends messages in the form of cut-ups from famous movies, one word at a time. You type the message, hit send and the recipient sees an array of great characters - from Doc Brown to Darth Vader - deliver each word. Hard to describe, but loads of fun once you try it.
PopKey. Leverages the power of Apple’s GIF-supporting Messages app to send any number of GIFS from a huge library of possibilities. Also enormous fun!
RapKey. Far and away our favorite messaging app right now, RapKey sends hip hop lyrics instead of boring prose. With a cool, 8-bit influenced retro interface, it works by giving you a series of categories to choose from - talking to your spouse, griping about money etc - and a list of couplets to scroll through. Find the most appropriate rhymes for your situation and make text messaging more fun!