Ez Texting

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February 23, 2015

6 Ways to Improve Your Mobile Marketing Strategy

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In-app push notifications and geo-targeting messaging platforms may be popular mobile marketing tools, but text message marketing still wins out as the choice advertising vehicle for small businesses. If looking to infuse fresh blood into your text message marketing campaign, check out the following tips: 

 

1) Encourage Customer Interaction

Today’s consumers have come to expect regular engagement, both at home and on the move. Try promoting brand awareness by using text to interact with digital signs. For instance, customers might send texts to a shared short code to receive an immediate, positive experience, such as seeing their name emblazoned on a billboard. Because this strategy doesn’t require downloading apps, it’s a quick and effective means of piquing customer interest. 

 

2) Implement a Multi-Channel Strategy

Today’s brands focus on multi-channel marketing strategies that takes full advantage of how consumers look for and process information. Almost every cell phone currently in use is SMS-capable, and as such all marketing campaigns should feature an SMS call-to-action. For example, an email offer that includes a way for consumers to sign up for mobile coupons is an excellent idea. Using SMS as a way to enter a Facebook competition also works. 

 

3) Keep Content Timely & Relevant

Delivering timely, valuable, and exclusive content to consumers is key in SMS marketing success. Promote existing campaigns, current coupons and discounts, and anything else that’s relevant to the “here and now” and for the “VIP text list” only. 

 

4) Create Actionable Local Advertising Campaigns

Local advertising should include an SMS shared shortcode and keyword that feature special discounts or offers. An ideal way to generate responses and track offline marketing channel effectiveness, this strategy is a much more streamlined, effective option than providing a phone number or a website and waiting for customers to call or click. 

 

5) Offer In-Store Recommendations

Improving consumers’ in-store experiences via easy access to product information, recommendations, and special discounts through SMS is yet another way to enhance your mobile marketing strategy. For example, a specialty store featuring a keyword that when texted provides customers with access to a special coupon, discount, or product recommendation, is an ideal way to attract new customers while satisfying current ones. 

 

6) Take Advantage of Opt-In Loyalty Lists

It’s essential that retailers have mobile opt-in loyalty lists that operate on a national scale as well as in individual store locations. “Even relatively small lists can drive significant sales, because they keep the store top-of-mind with their best customers,” notes Adam Lavine of FunMobility. 

So there you have it: a few tips for streamlining your mobile marketing strategy, with text marketing at the top of the list. 

 

How to Write an Effective Marketing Text Message

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SMS messaging is the only messaging medium with a truly global reach. A text message won’t be junked into a spam folder, and 95% of them are opened and read within minutes of receipt. It’s not hard to see why mobile marketing campaign managers are so fond of SMS messaging. 

When devising a mobile marketing strategy, the inherent properties of a text message amounts to a head start - but only when you’re competing with businesses that lack a mobile strategy. As more and more industries latch on to the potential of SMS it becomes harder to make your message stand out from the crowd. To get started, follow these rules-of-thumb for an effective text marketing campaign:

Know Your Audience

To maximize the response rate for your SMS messaging campaign, first establish who you are targeting and adapt your language and call-to-action accordingly. This might mean dividing your contact list into different demographics and creating a different message for each group. 

Time it Right

Most people have their phone with them at all times. But that doesn’t mean all bets are off when it comes to timing your message. Studies have indicated that mid to late afternoon is the most effective time to send a message. If your business serves multiple time zones, remember to stagger the ‘send’ times  - a surefire way to alienate customers is to wake them up with a special offer at 3am!

Grab Their Attention

Even more than other kinds of marketing, the space limitations imposed on SMS messaging means you need to grab the attention of your audience quickly. Lead with the offer - the ‘thing of value’ - and remember they will see the first few words of your message as a preview before they open the text, so make them count.

Test that Text

This should go without saying, but sending a test message to your own phone - and those of employees and friends - will help you iron out any kinks. You can’t really judge the impact of a text message until you see how it will appear to the recipient. Once your campaign starts, the testing stage isn’t over. Make small adjustments to your message each time you send a new one and you’ll be able to work out which elements of the text are most effective.

 

February 18, 2015

How Do My Customers Use Mobile?

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In order to develop a highly-effective mobile marketing campaign, you must first understand how audiences, specifically your audience, interacts with mobile technology. Ask yourself the following essential questions and gain invaluable insight into consumer mobile habits: 

How Are My Customers Using Mobile? 

Utilize analytics to determine how your target audience is using mobile. Are they using tablets or smartphones? Android or iOS? Are there certain times of day they shop the most, whether in store or online? Which mobile advertising tactic is therefore the best option? Once you discover exactly how your target customer base is using mobile, you can develop a customized marketing strategy to reach them through the most effective channel.  

Who Are My Competitors?

You and your entire team should download competitor apps and learn how they keep their customers engaged. This provides ideas, and otherwise helps you understand what’s working for other players in the space. Once you know what’s working (and what’s not), you’ll be better equipped to devise a plan that eclipses them. 

What is the Cost Per Download? 

Knowing the cost per download (or per customer acquisition) while launching your app is important when it comes to budgeting. Development is just one side of the coin. The financials also have to make sense when devising a proper price point.

Should I Use In-App Advertising? 

Popular apps such as Twitter allow in-app advertising and mobile advertising. This is an effective way to market your app or business to the masses, but it’s important to choose well-known and relevant apps that make sense for your consumer base.  

What About Social Media?

Mobile social media platforms are another efficient, effective marketing option, and one that offers near-immediate access to app downloads and web site conversions. 

Apps versus Mobile Sites?

At this juncture, consumers tend to favor apps over mobile sites, such as social media, email, and news apps. A mobile-friendly website is still a good idea, however, whether or not your company offers an app. 

Location-based Advertising?

If you haven’t jumped on the location-based advertising bandwagon yet, now is the time. With the massive proliferation of mobile phone use, location-based mobile marketing presents a highly-efficient way to attract new customers while keeping current ones engaged. Experiment with geo-fences and iBeacons, and craft marketing interactions with users as they enter or leave stores. Whether it’s sending suggestions, exclusive coupons, information about daily promotions, or anything else relevant to your brand and consumer base, it’s definitely a good idea to try location-based advertising via mobile web and text marketing. 

Do a little research through trial runs before committing to one or several mobile marketing strategies. Without knowing what your customers are after, you’ll be hard-pressed to create a mobile marketing campaign that works. 

 

February 12, 2015

Here's how to Get a Slice of the Mobile Pie

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A mobile marketing campaign is no longer separate from the rest of a business’ overall advertising strategy; rather it is a fundamental part of both marketing and the shopping experience, whether in store or at home. Retailers are subsequently shifting the way they think about mobile, and are looking to satisfy customers’ digital needs in every way possible. According to Deloitte, more than $500 billion in sales is driven by mobile content--so how to capitalize on this market, even if a newbie? 

 

A Fantastic Example

Starbucks is a fine example of mobile advertisement capitalization, as the company jumped on the mobile bandwagon while other businesses were dismissing it. The coffee connoisseurs created the Starbucks App, which allowed its mobile-friendly customer base to enjoy the perks of a rewards program by ordering ahead. Ease of payment is always attractive, and the app works on the majority of smartphones. 

By going on the mobile offensive, Starbucks is generating some $6 million in mobile transactions each week. Quick service restaurants, pharmacies, gas stations, and grocery stores could also benefit from app-related payment and reward options. 

 

Guarding Mobile-Influenced Consumers

If starting with a mobile marketing campaign, the first thing you’ll want to do is examine your current customer base. Learn when your customers are utilizing their mobile phones the most to make purchases, and send them relevant, personalized content they can use at particular times. Think about why consumers are on their phones in relation to your business, and ensure your brand is giving them what they want when they want it. Push notifications and location-based text marketing triggers are two great places to start. 

 

Attracting Competitor Costumers

Another way to capitalize on mobile marketing is to provide competitor customers with offers designed specifically for them. Location-based tactics are a great way to do this, and they allow you to combine targeted mobile advertising with appealing mobile wallets. Convenience and customer service can be enough to win new clients who are already using competitors’ products. 

 

Becoming a “Bigwig” in the Mobile World 

When making a name for your business in the mobile space, tackle the project from every angle. Create multi-channel campaigns across mobile, web, email, and in-person. Engaging, customized mobile wallet experiences and attracting customers via personalized text advertisements and push notifications are valuable strategies. The idea is to maintain current customer interest while finding opportunities to obtain competitor market share, and this takes a multifaceted approach. 

Follow companies who have made the most of a good mobile marketing campaign and learn from their example. You might discover a whole new platform for your business…and a brand new pool of potential customers. 

 

February 05, 2015

Twitter Buys Indian Mobile Marketing Startup

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If you’re a mobile marketer, your marketing message might just be the next big thing in India, all thanks to a microblogging site’s ambitious investment abroad. Last week, Twitter purchased a startup corporation in India, called Zipdial.  

Indicative of the current ubiquitous nature of mobile phones and the decrease in their manufacturing costs, India has grown to one of the largest users of mobile phones worldwide. But the country has yet to get fully connected to the internet via mobile technology. Many people still use the mobile internet on a pay-per-site basis, with fewer than 40% of the populace having any kind of mobile internet access.

Zipdial, however, has revolutionized advertising for the burgeoning economy of the developing country. The startup allows its users to call a business’ phone number, then simply hang up. The business then registers the incoming phone number and responds with free text messages, app notifications, and even voice calls with advertisements.

This method of advertising has been dubbed “missed call” marketing. It allows users of Zipdial to receive advertisements from businesses they are interested in without having an internet connection. And best of all, there is no mobile cost to the consumer for receiving these ads. It's an effective way in, providing solutions in places many mobile marketing campaigns cannot reach.

So why is Twitter so interested in India? Because it is now one of the most rapidly growing mobile markets in the world. As cited last week in a Mobile Marketing Watch article, the Internet & Mobile Association of India and IMRB International report that the mobile internet industry of India has had unprecedented growth in 2014 – and 2015 is on par to surpass even that. Mobile internet growth increased over 25% in all of 2014, and is forecasted to grow another 23% in just the first half of 2015. Also reported in the article, rural use of mobile phones in India is expected to grow another 18%.

Zipdial boasts that its campaigns have reached nearly 60 million users, and the company is run by just over 50 employees. Mobile journalists have predicted that this technology will be effective in other countries as well, like Brazil and Indonesia. And according to reporters, these markets are key for Twitter, as 77% of Twitter’s monthly active users hail from outside the United States.

Twitter did not disclose how much they paid for the firm. But this purchase certainly exemplifies the notion that mobile technology and text marketing are proliferating immensely throughout the developing world. 

 

January 22, 2015

The SMS Modification Craze

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Remember flying in the 80s? Long haul flights seemed to take days. There was only one movie and three screens in the entire cabin, so if you were wheezing a bit too much at Shanghai Surprise for the fifth time, everyone knew about it. To hear the audio you had to shell out $4 for those stethoscopic ‘headsets’ that were barely-glorified tin-cans-on-strings (no really, kids – they were nothing more than hollow tubes that plugged into two tiny speakers in the armrest). You could smoke.  

The funny thing was, nobody complained. It was as if flying through the air incredibly and winding up thousands of miles away in a few hours was enough for people. They didn’t need anything else. 

Like aviation in the 80s, SMS in the 90s was a primitive affair by today’s standards – if by ‘primitive’ you mean ‘the sudden ability to instantly transmit the written word to people around the world.’ 

For much of the 90s and 00s, text messaging was impressive enough to flourish without extra bells and whistles. Rapid advances in technology allied with free market forces soon put paid to that. These days, the new normal is modified, souped up, pimped out text messages adorned with fancy new skins and non-QWERTY keyboards capable of sending anything from emojis to rap lyrics.  

It should be noted at this point that SMS is SMS; the protocol hasn’t changed a jot in twenty years, only the window dressing. In many cases, ‘SMS modification’ really means ‘SMS replacement’ in the form of messaging apps. The appeal of these apps lies largely in their ability to provide users with a bespoke messaging experience.

Among the most popular of these is Chomp SMS, an easy-to-use, customizable app that lets users create their own themes and download custom font packs as they tire of their current look. 

GoSMS Pro is a similar idea but with a much bigger palette from which to work. It allows users to completely overhaul their visuals with new icons, fonts, animations, backgrounds and text bubbles. It also comes with a raft of non-visual features, including a private storage space for storing locked conversations and a text message backup service. 

Not all messaging apps are designed for purely aesthetic reasons. Some, like TextSecure, prevent screenshots of messages being taken and uses end-to-end encryption, thwarting prying eyes (whether criminal or federal!). 

The trouble with these apps is that both parties have to be using them in order to reap the full benefits. Unlike standard SMS messaging, which everyone in the world with a phone has access to, the playing field is not level. For instance, Strings - the app that lets you recall text messages you regret sending - is of no use unless both parties are running the app; two people agreeing to send messages with the app is a tacit acknowledgement that there is a lack of trust in the relationship. This will be the major stumbling block for Strings (and others) as they try to grow.

Our favorite SMS messaging apps are those with objectives no loftier than bringing a smile to the face. There are a plethora of text messaging apps designed to add some levity to your conversations with friends and family. Here are some of the very best:

Crumbles. Sends messages in the form of cut-ups from famous movies, one word at a time. You type the message, hit send and the recipient sees an array of great characters - from Doc Brown to Darth Vader - deliver each word. Hard to describe, but loads of fun once you try it.

PopKey. Leverages the power of Apple’s GIF-supporting Messages app to send any number of GIFS from a huge library of possibilities. Also enormous fun!

RapKey. Far and away our favorite messaging app right now, RapKey sends hip hop lyrics instead of boring prose. With a cool, 8-bit influenced retro interface, it works by giving you a series of categories to choose from - talking to your spouse, griping about money etc - and a list of couplets to scroll through. Find the most appropriate rhymes for your situation and make text messaging more fun!

 

 

 

December 25, 2014

Amex Takes Mobile to Another Level

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It’s no secret that people are “addicted” to their smartphones, and that mobile advertising has eclipsed many traditional ad forms as a way to reach consumers. American Express believed the “quality and content” of ads was “not keeping pace,” resulting in a partnership with Zumobi that began in 2012. 

Zumobi offers “the very best mobile apps and advertising experiences through an array of advanced platforms for media companies.” The company’s mobile campaigns have aimed to “shake up the mobile platform norm,” and create wondrous experiences for smartphone users customized to interests and spending habits. This was accomplished via social media, video, and user-generated content. Campaigns also created “tailored timelines” of images for each user, who may also put together personalized panoramas geared towards interests such as dining, electronics, shopping, and travel. 

“We are thrilled to be tapping into Zumobi’s incredible creativity and expertise in developing innovative mobile ads that make full use of smartphones’ native capabilities across their Brand Integration (ZBi) ad platform,” Louis Paskalis, Vice President of Global Media, Content Development and Mobile Marketing, American Express, remarked at the time of the partnership.  “They are enabling us to truly bring The Membership Effect campaign to life by creating a highly interactive and personalized brand experience for card members.”

Zumobi CEO Ken Willner also noted that “this campaign is really about creating personalized and meaningful connections between American Express and its card members.”

Another appealing aspect of the AMEX-Zumobi partnership is providing cardholders with exclusive discounts and deals to restaurants and retail stores when they sync their cards with their Twitter, Facebook or Foursquare accounts. The companies elected comedian Aziz Ansari to star in their television ads, which likely enticed young people. 

American Express made a smart decision by harnessing the power of mobile ads and offering members the chance to enjoy even more discounts and opportunities when using their cards on mobile platforms. Marketing Land predicted a mobile advertising spike of between $2.5 and $3.0 billion dollars in 2012, and that number has only increased.

AMEX, Zumobi and similar companies continue to find new ways of attracting consumers through mobile means, something that will undoubtedly reap serious rewards. If in doubt, simply look around—how many people are immersed in their smartphones? Phones are no longer simply for calling and texting; smartphone use now shapes how consumers shop and how credit card companies, retailers, and other businesses appeal to their target audiences.

 

 

December 10, 2014

Why Are Mobile Marketing Budgets Increasing?

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We see a lot in these pages about the growth of mobile marketing. But just how fast is that growth happening? And are the same trends expected in future? 

The more the industry swells its ranks and revenues, the more data we have to go on. A recent Tatango survey looked at mobile budget trends and forecasts and compared the results with previous mobile marketing metrics. So, are budgets going up in accordance with the mobile explosion? 

The answer is yes. Very much so. Some 44% of marketers said they were increasing their mobile budgets during 2014 – up from a little over 42% in 2013. Mobile is proving particularly popular with startups, who can devise creative mobile marketing campaigns on relatively few dollars.

Other surveys report similar upward trends. According to Gartner, digital marketing budgets are expected to increase by 8% in 2015. Exactly half of all respondents stated an intention to increase digital spending next year.

The message from businesses remains remarkably consistent. Gartner’s research was conducted with the participation of 315 companies located in the United States, Canada and the UK. They represent organizations with more than $500 million in annual revenue, working in six disparate industries: hospitality, tech, manufacturing, financial services, retail and media. The bigger the firm, the greater the marketing budget as a percentage of revenue; companies with revenues in excess of $5 billion report spending, on average, 11% of revenue on marketing. For companies generating between $500 million and $1 billion, marketing spend was 9.2%. 

And really, those dollars are what it all comes down to. Understanding how to exploit capital to it’s fullest potential is the primary challenge for cash-strapped startups. That’s why having an effective CFO is so important, and it goes a long way towards explaining the huge popularity of mobile marketing tactics like coupons and time-limited discounts, which are easily and affordably disseminated via text message.

The modern marketer is performing a delicate balancing act. Each strand of their campaign must be woven together into a satisfying whole. Integration is everything. The resultant consumer experience is nudging users towards a more self-service buying model, which means businesses can reduce traditional sales-led budgets without sacrificing quality. Marketing budgets in general – and mobile marketing budgets in particular – are the primary beneficiaries of this new model. If you’re yet to move ad spend into a coherent mobile marketing strategy, it might be time to start…

December 02, 2014

Crank Up Your Marketing Efforts for Christmas

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As the holiday shopping season draws near, it’s important to “amp up” marketing efforts. Let’s check out a few holiday promotional tactics small businesses can implement and subsequently increase brand recognition while ensuring customer loyalty.

 

Email Marketing

A straightforward option, email assorted blasts to opted-in customers about deals, sales and other promotions, and create holiday messages discussing new promo codes or other exclusive, limited-time offers. Existing customer discounts and free gift cards with purchase are generally the most successful email blast options, as they build brand loyalty and referrals in addition to increasing sales. Find an appealing holiday template, add the right information, and go from there.

 

Content Marketing

Whatever you “put out there” for your customers should engage them--don’t simply go for the boring sales pitch. Place attention-grabbing content on social media channels, blogs, press releases, articles, videos...think funny holiday clips, last-minute tips, guides on using your products, fun and helpful newsletters, and more. Information on day-before-Christmas ordering is another great content marketing method.

 

Social Media

Social media is a viable option for promoting your brand and products. Pinterest, Instagram, Twitter and Facebook all provide real-time access to customers and their online communities, with social media marketing even more essential during the holiday season. Upload holiday-themed images to your accounts, such as product shots in holiday settings or stores/offices decorated for the season. Provide regular updates on holiday promotions, sales, return policies and shipping cut-off dates, but don’t forget to add fun seasonal facts and similar information as well. Promoting gift card opportunities with links back to official websites is another option.

 

SMS Marketing

Text message marketing is becoming more and more prevalent, as it provides an easy, cost-effective method for reaching the vast majority of your customers instantly. Send holiday promo codes to opted-in customers, as well as exclusive holiday coupons and sales alerts. Advertise Christmas-themed discounts and specials to potential customers who opt-in, and enjoy a larger database you can utilize all year long.

 

Open House 

Another excellent Christmastime marketing idea is to host an open house at your place of business if applicable. Provide cookies and warm cider and or mulled wine, as well as free gift-wrapping for shoppers. Raffles, discounts and other special promos also work when advertising an open house, as do cross-promotional efforts, such as offering handmade chocolates from the confectionary across the street. If your business caters to children, have a friend or co-worker dress up as Santa and hand out candy canes or Christmas-themed coloring books while taking free photos with customers and their little ones.

These are just some of many marketing options to try this holiday season. Good luck, and Happy Holidays. 

November 25, 2014

How SMS Marketing Drives Black Friday Sales

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SMS marketing impacts Black Friday sales in a big way. Since it’s the biggest shopping day of the year and the beginning of holiday shopping activities, marketing campaigns announcing Black Friday sales are everywhere...including on mobile devices. And really, what better way to advertise Black Friday deals and events than with SMS? The vast majority of consumers own mobile devices, which they have turned on (and carry on their person) at all times. Ninety-five percent of marketing messages sent via SMS and MMS are opened, so crafting marketing campaigns around mobile devices makes a whole lot of sense, as many retailers have discovered.

Businesses use SMS to deliver sales alerts to customers, as well as exclusive coupons, video clips, and much more. All help ensure customer loyalty and holiday business; and when the holidays are over, businesses have a whole new database of customers opted-in to loyalty programs. This means alerting customers to sales events and new products all year long.

 

Black Friday: 2012

According to IBM, mobile shopping increased considerably in 2012 compared to 2011, with 24% of customers using a mobile device to visit retailer sites. Some 16% of shoppers used a mobile device to shop in 2011. In 2012 the iPad was the main device utilized for online shopping, followed by the iPhone and the Android. And while shoppers used social media sites such as Twitter and Facebook to express gratitude about great deals and sales in 2012, that number decreased from the previous year. Shoppers referred from social networks made up .34% of online sales in 2012, a decrease of over 35% from 2011.

 

Black Friday: 2013

Last year, the amount Black Friday shoppers spent over the two-day Thanksgiving holiday rose 2.3% compared to 2012. Online sales also increased--20% from the previous year on Thanksgiving and 19% on Black Friday. Amazon.com attracted consumers by offering deals and discounts every 10 minutes, while Walmart processed some 10 million register transactions from 6pm to 10pm on that shopping day.

 

Black Friday: This Year

Social media may not play as prevalent a role in consumer shopping this year, however SMS marketing is certainly aiding retailers in their efforts to increase holiday revenue. Whether retailers will choose to implement new SMS strategies during the holiday season has yet to be seen, but one thing’s for certain: mobile marketing allows businesses to alert customers to Black Friday deals quickly, easily, and earlier than ever before. And with a simple click-through of a hyperlink, SMS receivers can make fast and easy mobile purchases. That means bigger sales, satisfied customers, and happier business owners this holiday season with SMS marketing.