Maestro PMS Enterprise Property Management recently announced the addition of SMS messaging to its customer service platform. The communication module is meant to make personal guest communication that much easier, and is fully integrated with Maestro PMS. It offers convenient messages for early check-in room availability, as well as spa appointment notifications, group message alerts, concierge services, and property promotions. The text message module is available thanks in part to Maestro PMS’s partnership Swift SMS Gateway® Inc., a global company supplying mobile text messaging services since 2007.
"With more guests relying on their mobile devices, Maestro launched proactive SMS communications to serve guests on property,” said Warren Dehan, President of Maestro PMS. “We partnered with Swift SMS Gateway to provide the platform to allow Maestro PMS to communicate directly with cell phone networks. Swift SMS Gateway supports international phone protocols which enables Maestro operators to reach their global visitors regardless of their phone carrier.”
Celebrated as a highly-flexible guest engagement tool, the SMS text solution allows “independents” to update individual guests directly from Maestro PMS, such as when their rooms are ready for check-in. The tool also instantly reaches all guests in the event of an emergency, as well as specific guest populations, such as those on a business trip.
An ideal option for independent operators looking to cultivate more personal relationships with their guests, the system also includes an app that allows housekeeping teams to efficiently coordinate their tasks. Considered perfect for any operation, no matter the size, the app provides protected access to staff and includes room attendant and supervisor modes that limit views to relevant assignments.
“All room statuses are updated in real-time,” Dehan remarked. “The system helps housekeeping teams coordinate their tasks with updated room assignment information to work more efficiently. Our mobile housekeeping platform puts clipboards and telephone room reporting in the rearview mirror.”
Maestro PMS provides over 20 hotel and reservation software solutions for the industry’s “leading independent hotels, resorts, and multi-property groups.”
Brian J. Johnson, President, Swift SMS Gateway Inc., said his company was delighted to partner with Maestro PMS.
"Our system provides a simple seamless integration of text messaging into Maestro's front desk Guest Messaging and its back of house systems,” he said.
Compatible with Android, iOS, Windows, and Blackberry handheld and tablet devices, hotel groups may supply their employees with handhelds, though room attendants may also use their own devices for greater ease of use.