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February 23, 2015

6 Ways to Improve Your Mobile Marketing Strategy

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In-app push notifications and geo-targeting messaging platforms may be popular mobile marketing tools, but text message marketing still wins out as the choice advertising vehicle for small businesses. If looking to infuse fresh blood into your text message marketing campaign, check out the following tips: 

 

1) Encourage Customer Interaction

Today’s consumers have come to expect regular engagement, both at home and on the move. Try promoting brand awareness by using text to interact with digital signs. For instance, customers might send texts to a shared short code to receive an immediate, positive experience, such as seeing their name emblazoned on a billboard. Because this strategy doesn’t require downloading apps, it’s a quick and effective means of piquing customer interest. 

 

2) Implement a Multi-Channel Strategy

Today’s brands focus on multi-channel marketing strategies that takes full advantage of how consumers look for and process information. Almost every cell phone currently in use is SMS-capable, and as such all marketing campaigns should feature an SMS call-to-action. For example, an email offer that includes a way for consumers to sign up for mobile coupons is an excellent idea. Using SMS as a way to enter a Facebook competition also works. 

 

3) Keep Content Timely & Relevant

Delivering timely, valuable, and exclusive content to consumers is key in SMS marketing success. Promote existing campaigns, current coupons and discounts, and anything else that’s relevant to the “here and now” and for the “VIP text list” only. 

 

4) Create Actionable Local Advertising Campaigns

Local advertising should include an SMS shared shortcode and keyword that feature special discounts or offers. An ideal way to generate responses and track offline marketing channel effectiveness, this strategy is a much more streamlined, effective option than providing a phone number or a website and waiting for customers to call or click. 

 

5) Offer In-Store Recommendations

Improving consumers’ in-store experiences via easy access to product information, recommendations, and special discounts through SMS is yet another way to enhance your mobile marketing strategy. For example, a specialty store featuring a keyword that when texted provides customers with access to a special coupon, discount, or product recommendation, is an ideal way to attract new customers while satisfying current ones. 

 

6) Take Advantage of Opt-In Loyalty Lists

It’s essential that retailers have mobile opt-in loyalty lists that operate on a national scale as well as in individual store locations. “Even relatively small lists can drive significant sales, because they keep the store top-of-mind with their best customers,” notes Adam Lavine of FunMobility. 

So there you have it: a few tips for streamlining your mobile marketing strategy, with text marketing at the top of the list. 

 

February 18, 2015

How Do My Customers Use Mobile?

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In order to develop a highly-effective mobile marketing campaign, you must first understand how audiences, specifically your audience, interacts with mobile technology. Ask yourself the following essential questions and gain invaluable insight into consumer mobile habits: 

How Are My Customers Using Mobile? 

Utilize analytics to determine how your target audience is using mobile. Are they using tablets or smartphones? Android or iOS? Are there certain times of day they shop the most, whether in store or online? Which mobile advertising tactic is therefore the best option? Once you discover exactly how your target customer base is using mobile, you can develop a customized marketing strategy to reach them through the most effective channel.  

Who Are My Competitors?

You and your entire team should download competitor apps and learn how they keep their customers engaged. This provides ideas, and otherwise helps you understand what’s working for other players in the space. Once you know what’s working (and what’s not), you’ll be better equipped to devise a plan that eclipses them. 

What is the Cost Per Download? 

Knowing the cost per download (or per customer acquisition) while launching your app is important when it comes to budgeting. Development is just one side of the coin. The financials also have to make sense when devising a proper price point.

Should I Use In-App Advertising? 

Popular apps such as Twitter allow in-app advertising and mobile advertising. This is an effective way to market your app or business to the masses, but it’s important to choose well-known and relevant apps that make sense for your consumer base.  

What About Social Media?

Mobile social media platforms are another efficient, effective marketing option, and one that offers near-immediate access to app downloads and web site conversions. 

Apps versus Mobile Sites?

At this juncture, consumers tend to favor apps over mobile sites, such as social media, email, and news apps. A mobile-friendly website is still a good idea, however, whether or not your company offers an app. 

Location-based Advertising?

If you haven’t jumped on the location-based advertising bandwagon yet, now is the time. With the massive proliferation of mobile phone use, location-based mobile marketing presents a highly-efficient way to attract new customers while keeping current ones engaged. Experiment with geo-fences and iBeacons, and craft marketing interactions with users as they enter or leave stores. Whether it’s sending suggestions, exclusive coupons, information about daily promotions, or anything else relevant to your brand and consumer base, it’s definitely a good idea to try location-based advertising via mobile web and text marketing. 

Do a little research through trial runs before committing to one or several mobile marketing strategies. Without knowing what your customers are after, you’ll be hard-pressed to create a mobile marketing campaign that works. 

 

February 17, 2015

Why Mobile Shopping Apps are Less Popular Than You Think

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Mobile shopping apps may be the latest buzz in the mobile marketing realm, but user behavior presents a different story. Consumers are all about convenience and exceptional customer service, and aren’t finding much help from mobile shopping apps at present. Apple is one company hoping to change that. 

The main reason these apps aren’t popular? Many of them take too long. Simply going to the store to make purchases is still considered the faster, more efficient option by many consumers. Users also believe in-app shopping doesn’t help “get past checkout” any quicker, so again speed is a huge factor.  

Having to “leave the app” to obtain shopping assistance also contributes to mobile shopping apps’ lack of popularity. One in four shoppers are likely to abandon their purchase and the brand entirely when this occurs, because the app is simply too complicated to deal with.

"You would never consider creating a shopping experience where a customer would have to completely leave the showroom floor to get assistance," says John Hibel, director of marketing at Contact Solutions. "That would be a horrible customer experience, and you know it would jeopardize sales. In the same way, you should never consider building a mobile shopping app that forces the customer to leave to app to get assistance."  

The lack of useful discounts and coupons is another mobile shopping app complaint, as 54% of shoppers in a recent survey noted such perks would significantly increase their interest in mobile shopping apps. 

So how to make mobile shopping apps more user-friendly? Apple might have the solution, at least in regards to the payment issue. The tech giant launched Apple Pay in the fall of 2014, and promised a secure, much faster digital platform for purchasing anything and everything, both in-store and online. Supposedly safer than checking out via debit and credit cards, the app is expected to have an “immediate impact” on mobile shopping. 

Consumers do the majority of their mobile shopping in the comfort of their homes, and are hankering for easier, more effective ways of shopping with various personal devices. 

"Mobile commerce is growing rapidly, and there’s an amazing race going on to win customer mindshare in the mobile moments that matter," Hibel notes. "Most consumers have a handful of apps they use frequently, and the rest get used rarely or just sit idle and forgotten. You want to do everything you can to be one of those frequently used, top- of -mind apps. To do that you’ve got to find ways to make your app sticky and get your customers to engage with it regularly."

February 11, 2015

South Africa's Mobile Future

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In Europe and North America, mobile marketing relies on an even-handed mixture of text messaging, mobile-optimized websites, apps, push notifications and targeted advertising. In the U.S., where smartphones comprise 70% of the mobile market and tens of thousands of new apps are launched each month, constant change is the name of the game.  

Not so in South Africa. An estimated 70.6% of the population use feature phones. Devising a mobile marketing campaign capable of reaching the masses requires a heavy reliance on SMS messaging, with less attention paid to the latest digital advertising buzzwords getting American execs in a tizzy. 

The beauty of text message marketing is you don’t have to worry about differentials between operating systems. It doesn’t discriminate by device. Ads necessarily have to follow the same format: concise messages with small images (or none at all). In developing economies like South Africa, mobile marketers must be as cost-sensitive as their audience if they want to synchronize. 

Despite the proliferation of feature phones - which have limited internet capabilities and can’t support apps - voice usage is declining in South Africa as much as everywhere else. Mobility 2014, a study conducted in association with the First National Bank, little more than half the money spent on mobile by Millennials goes towards voice (down from 66% in 2012). Data spend, however, has increased from 17% to 24% - an impressive rate of growth for a country with notoriously expensive data packages. 

Although it’s currently a supporting player, smartphone usage is growing in the region. According to the South African Social Media Landscape 2015 study, YouTube’s South African audience grew by a staggering 53% between 2013 and 2014. This audience will continue to grow as data costs become proportionate to the rest of the world.

Mobile evolution might be moving more slowly in South Africa, but it is moving. A forward-thinking mobile marketing campaign will cover both bases. It will recognize that diverse countries require diverse strategies. For most businesses, SMS messaging will be the fulcrum of a good mobile marketing campaign. 

That’s not to say that a text message marketing campaign in South Africa is a picnic. With 11 official languages and a wide social strata covering everyone from rural farmers to globally successful entrepreneurs (Elon Musk is a Pretoria native), mobile marketing in South Africa demands a wide-ranging approach. Keep one eye on the dominant feature phone and the other on the growing data economy and you won’t go far wrong.

February 10, 2015

5 Mobile Marketing Lovebombs for Valentine’s Day

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Valentine’s Day might be harvest time for the jewelers, florists and chocolatiers of this world, but almost every industry can tweak its marketing strategy to take advantage of the holiday which, after Christmas, sees more spending than any other. 

According to recent research from the National Retail Foundation, Valentine spending will go up 13% from last year, and much of that revenue will come from smartphones and tablets, with mobile coupons and special offers playing a significant role. To give your mobile marketing strategy some heart-shaped oomph this year, try these six ideas to help your audience get engaged in more ways than one!

 

1) ‘Bring a Partner’ Discounts

For Valentine’s-themed mobile coupons, why not offer a 2-for-1 deal? Intuitively suitable for restaurants, spas, hotels, mobile coupons can drive traffic to virtually any type of business.

 

2) Social Media Makeover

In the run up to the big day, overhaul your social media presence to give off a hearts ’n’ flowers vibe. Facebook should be a primarily visual medium, so focus on creating strong images with a lovelorn bent (a themed variation of your logo is a good start). Humor is key, as it makes your posts more shareable, so if you can find a way to poke fun at the holiday whilst invoking its warm center, you’ve hit the Valentine’s mobile marketing jackpot. Whatever you do, social media should be front and center of your mobile marketing strategy.

 

3) Dedicated Microsite 

To reinforce your Valentine’s Day message, create a separate landing page or microsite. Forget about using it as a direct sales channel. Instead, hand it over to your most creative people to showcase their talents. Run a themed competition such as a Saint Valentine quiz with a romantic vacation as the prize. A separate site provides a chance to amplify the themed design elements and show your customers you’re serious about whatever Valentine offers you’re making. Plus, the SEO value of a dedicated holiday site is huge. If it works, use the same tactic for July 4, Thanksgiving and any other national holiday you can make use of.

 

4) Be Ready for ‘the Last Minute-men’

In 2013, Adobe found that spending on gifts steadily increased throughout January and early February, but spiked during the last five days before the 14th. Much like at Christmas, there’s a significant portion of consumers who leave their Valentine’s shopping until the last minute, so pushing last minute mobile coupons and other mobile marketing tactics can really pay off. And with Valentine’s Day falling on a Saturday, the ‘last minute’ effect promises to be even greater this year.

 

5) Originality Breeds Attention

Ok, so this applies to all mobile marketing tactics, irrespective of the time of year, but if your strategy has been lacking in originality, Valentine’s Day is the perfect opportunity to try something fresh for Q1. Encourage user engagement by asking them to share love stories, or take a leaf out of Tiffany’s book and try something along the lines of their ‘Concierge of Love’ campaign. If you have the resources to create a Valentine’s app with your original idea, go for it - you can resurrect it every year to maximize your ROI.

Whichever mobile marketing strategy you adopt, be sure to combine your approaches in a creative, engaging fashion. Give your mobile marketing strategy some love this Valentine’s Day and your bottom line will come up smelling of roses.

 

January 26, 2015

What's With the Round Smartwatch Craze?

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Round smartwatches are increasingly popular, and new offerings are providing consumers with an array of fun and practical features, including those designed to keep users healthy and fit. Let’s check out some of the smartwatches on the market today, as well as those in the soon-to-be-released file: 

 

Alcatel Onetouch Watch

Available in March on Amazon, the Alcatel Onetouch Watch comes in four style options, two metal and two micro-textured resin. It supports both iOS and Android devices, which sets it apart from just about every other smartwatch currently manufactured. Controlled through a companion iOS or Android app, the watch makes it easy to a) view all the health information it’s collected about you, b) pick which apps you want to notify you, and c) manage the various ways the watch communicates with your phone.  

While watch reviews indicate the device does not provide as appealing an interface as other Android Wear options, it makes up for it in battery life. The Alcatel watch is designed to last for two to five days, under the right circumstances. Plus, health features include a built-in heart rate monitor, gyroscope, accelerometer, altimeter and e-compass to measure metrics such as sleep cycles, steps, distance and calories burned. It’s also possible to make the watch ring if you misplace your phone, while tapping the screen brings up multimedia controls. The USB charging port is conveniently hidden...and small. 

The Alcatel Ontouch Watch will feature an entry price of $149, making it less expensive than some of the other options currently available. 

 

LG G Watch R 

Arguably one of the most popular round smartwatches on the market today, the LG G Watch R is a stylish option featuring “Ok Google” voice commands with Android wear, the “world’s first” full-circle P-OLED display, and fitness integration that includes a built-in heart rate monitor. The watch is compatible with most devices housing an Android 4.3 or later operating system. 

 

Samsung Smartwatch

Samsung is set to unveil a smartwatch around the time it launches its latest Android offering, the Samsung Galaxy S6. A round watch believed to be similar to the Moto 360, the Samsung S6 is currently known as  “SM-R720,” and is referred to by the codename “Orbis.” It will run the technology giant’s own Tizen OS system, and the device is expected to make a huge splash at the Mobile World Congress this March. 

Any of these round smartwatches appeal to your sensibilities? 

 

January 18, 2015

Nokia Unveils Cheapest Ever Web Phone

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Earlier this month Microsoft presented its latest creation: an inexpensive, internet-enabled Nokia phone. The company is hoping the device will significantly increase its market share in the Middle East, Asia and Africa. 

A $29 phone, the Nokia creation features the Opera Mini Browser and Facebook Messenger, and is capable of running Twitter among other apps. This phone is still “low-spec,” however, and includes a 320 x 240 pixel display, 0.3 megapixel camera, radio and a torchlight. The lack of high-tech specifications indicate the durability and affordability of the device, something attractive to those in developing countries. Microsoft notes its battery lasts up to 29 days on standby, with the software engineered for more “difficult terrains.” The built-in apps work without a 3G connection. 

This phone also makes it possible to connect in new ways via SLAM, which allows content sharing between devices and those making hands-free calls through Bluetooth 3.0 and Bluetooth audio support for headsets.

Additional features include up to 20 hours of talk time, MP3 playback for up to 50 hours, FM radio playback for up to 45 hours, and a VGA camera. Available in white, green or black, the device’s polycarbonate shell retains its color if scratched. The soft rubber keys are easy to use, and Microsoft notes the phone feels “fantastic in your hand.”  

The technology giant also points out the importance of the torch feature, as it will be useful when shipping the phone around the world, particularly to the 20% of the population that doesn’t have regular access to electricity. 

Advertised as the “most affordable internet-ready entry-level phone yet”, Microsoft says the phone is “perfectly suited for first-time mobile phone buyers or as a secondary phone for just about anyone.” 

“With our ultra-affordable mobile phones and digital services, we see an inspiring opportunity to connect the next billion people to the Internet for the first time,” said Jo Harlow, corporate vice president of Microsoft Devices Group. “The Nokia 215 is perfect for people looking for their first mobile device, or those wanting to upgrade to enjoy affordable digital and social media services, like Facebook and Messenger.”

The Nokia 215 is slated for release in Europe, the Middle East, Africa and Asia during the first quarter of 2015. Normal and dual SIM versions will be available.

The $29 price tag is before taxes and subsidiaries; but it still seems to be a great deal for a versatile phone that’s “built to last.”

January 15, 2015

The Tizen Smartphone Has Finally Arrived

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The long awaited Tizen smartphone was unveiled yesterday in New Delhi. It represents Samsung’s first major break from Google, whose Android platform has dominated the Korean company’s phones (and indeed the global mobile market).

The launch comes after 18 months of rumor, gossip and speculation swirling around the operating system. In August 2013 Samsung delayed the release of the first Tizen-run handset until the end of that year. Then another twelve months passed, during which tech-watchers the world over speculated the firm’s enthusiasm for the platform had waned.

Then Samsung seemed to switch focus, heralding Tizen as an OS tailor-made for cross-convergence. In an interview with CNET Korea, Samsung’s CEO J.K. Shin said:

"There are many convergences not only among IT gadgets, including smartphones, tablets, PCs, and cameras, but also among different industries like cars, bio, or banks. Cross-convergence is the one [area] Samsung can do best since we do have various parts and finished products."

Shin failed to mention the much-anticipated Tizen round smartwatch. This omission was either an oversight on his part, or another indication that the rumor mill is spinning out of control on all matters Tizen.

All we know is the Samsung Z1 is definitely here. Or rather, there. Samsung is training its sights firmly on developing markets where Apple and Android are less entrenched. In India, where the Z1 was unveiled, 70% of people still use basic cellphones, and designers of entry-level smartphones are hoping the only impediment to smartphone adoption is a financial one. Create an affordable device for everyone and, in theory, everyone will upgrade.

Gaining a strong foothold in markets like India is crucial to Tizen’s long-term success. App developers won’t bother developing iterations of their products for a new operating system unless its future is assured. Lack of interest from app developers and carriers have already forestalled the release of a Tizen smartphone in Japan, France and Russia. Whether the India release is accompanied by market support or is more of a hit-and-hope strategy on Samsung’s part remains to be seen.

But even with a price tag of just $92, the phone’s success is far from guaranteed. There are (unconfirmed) suggestions that Google has barred its smartphone partners from using anything but Android in major markets. If that’s true, Samsung will have to make a huge splash in niche markets before it develops an ecosystem large enough to do away with their Google alliance.

The biggest profits may lie in smartphones, but wearable tech may be the more secure route for Samsung. They’ve already released a Tizen-powered television and camera, and are planning to integrate the OS into home appliances. Clearly, Samsung is trying to position itself as a leader in the ‘Internet of Things’, connecting household devices to each other with one overarching platform.

Certainly, there’s a lot less legwork to be done in the home appliance market. Samsung is the biggest television brand in the world, with about a third of the global marketplace sewn up. If Tizen can’t become a serious rival to Android and Apple, either through entry-level devices in developing markets or by making user switch allegiances, Samsung need only retain its position as a leading electronics name in order to bring their fledgling operating system to millions.

 

 

 

January 09, 2015

The World’s Most Valuable Startup

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As of Monday, December 29th, 2014, the Chinese smartphone maker Xiaomi has become the world’s most valuable startup. Late in 2014, the company closed its last round of funding, topping off its latest run at $1.1 billion dollars. With that, Xiaomi’s valuation has skyrocketed to $45 billion – past even the controversial pseudo-taxi startup Uber (valued at $40 billion).

If you haven’t heard of Xiaomi before, you are not alone. The company is a giant in China, however, with brick and mortar locations throughout the country. After taking advantage of a void in the Chinese smartphone market, Xiaomi has managed to increase their manufacturing output, and they are now the third largest smartphone manufacturer in the world. In their third quarter report of 2014, Xiaomi sold over 16 million units, an increase above last years’ report by over 3.5 million.

Many people throughout China prefer to purchase Xiaomi phones due to their low-cost. Samsung and Apple are still the power players throughout the world, and they have retained a good deal of the Chinese smartphone market. In the past year, though, sales by these juggernauts have been chipped away by Xiaomi – Samsung’s sales in particular, which has declined by 29 percent in the region. Surprisingly, Xiaomi’s gross sales in China has not come as close to defeating iPhone sales. Apple still retained $25.4 billion in sales in China alone, while Xiaomi only garnered $56 million in sales. 

Some of the controversy surrounding the startup includes a breach of international patents, but these claims have yet to be proven. Though Xiaomi publicly claims to operate under thousands of patents, most cell phone manufacturers own patents in the tens of thousands. And with their tight margins, it is unlikely that they are manufacturing under a series of licensing deals. In any case, the success of their business model is evident: build it cheap, run it with Android-based software, and sell it everywhere (in China). 

Xiaomi has announced that their next step will be to branch out into similar foreign markets, like Brazil and India. While Brazil fits all of the criteria of their business model, India is a bit less likely to embrace it. Historically, India has been wary of Chinese technology, and many consumers fear that the Chinese government will use the devices to spy on Indian citizens. Xiamoi has these and other roadblocks to get past as they expand into the rest of the Asian and potentially the South American market…but ambitions are obviously high.

The upshot for mobile marketing campaign managers is an increased need to cater their strategy to a variety of devices. Mobile marketing tactics that are effective at reaching iPhone users may not have the same impact on Android-based devices. Flexibility and adaptability are the watchwords for 2015, and if Xiamoi's explosive success is anything to go by, the world of mobile marketing and the wider world of tech should expect the unexpected.

 

December 30, 2014

What Will Happen to Mobile Marketing in 2015?

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Change is inevitable (with the possible exception of vending machines), so what will become of mobile marketing in the coming year? Let’s take a look at what continues to dominate, what will change, and perhaps make a prediction or two: 

The Visual is Essential

One thing’s for darn certain: visuals aren’t going anywhere. The competition for consumer attention continues to gain momentum, and as such photos, videos and infographics are necessary to every piece of content created. A recent survey by the Nonprofit Times found nonprofits rank higher than for-profit organizations in content marketing strategies, with some 63 percent reporting current work on visual content as a big part of strategy. 

Personalization Increases

In-the-know marketers utilize analytics to create successful marketing campaigns, and in 2015 businesses will no doubt study customer behavior and interests in depth to craft customized content marketing strategies to stay ahead of the competition. Businesses are learning how to make adjustments with each new social media update, blog, etc. Measuring efforts will be easier than ever before in 2015 thanks to a number of new analytics tools. 

Consumers served content tailored to personal tastes will prevail in 2015 over marketing efforts that barely rings any bells. This includes blogs, guest blogs, articles and tweets, as brands have realized the value of personalizing content so as to reach different demographics rather than posting the same blog or tweet across all social media platforms. 

Mobile Friendliness: A Must

The mobile device surpassed the PC in usage for the first time in 2014, and brands are making adjustments to ensure content marketing efforts work for smaller screens…and shorter attention spans. Content designed for mobile devices, including location-based search terms, will be incredibly important in 2015. 

“Marketers have been advised to create and tailor different formats of content with customized copy for highly-fragmented marketing channels from TV to print to various social media platforms in order to reach their target audience,” says Pam Didner, a global integrated marketing strategist for the Intel Corporation. “It’s the right thing to do.” 

Interactive Applications for Product Storytelling Becomes Integral

Interactive storytelling will become an “integral part” of product demonstration in 2015, particularly at events such as conferences and expos. Brands are finding ways to use interactive 3D product models among other meticulously-crafted content to attract customers and give them a proverbial taste of the product without having said product on premise. 

These are just some of the ways mobile marketing will grow and change in the new year….