SMS Marketing Ideas

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January 28, 2015

Apps vs. Mobile Sites: Which is Best for Your Business

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If you’re a small business owner looking to develop your mobile marketing strategy, you might be wondering whether to engage the services of an app developer or optimize your website for mobile users. Both have distinct advantages depending on industry, audience and budget. The problem is, there’s so much conflicting advice out there, it can be tough to know which route to take. 

A 2013 Compuware survey found that 85% of consumers prefer apps to mobile websites. That’s a bit like saying diners prefer a steak to a burger. Sure, it’s more exclusive and tastier, but it’s also more expensive and not appropriate for every occasion. The proliferation of burger chains should tell you all you need to know: just because something’s ‘preferable’ doesn’t mean there isn’t a huge market for the alternative.

Deciding whether to opt for a mobile app or mobile friendly website depends on what mobile marketing tactics you plan to use, and how these feed into the rest of your strategy. Let’s hear the case for apps first:

Apps

The principal advantage of having your own mobile app is the ability to embrace the hardware and native functionality of the phone or tablet. Gyroscopes, GPS, speedometers, cameras - all these incredibly useful bits of technology are included in most modern mobile devices, and can be incorporated into the operation of your app.

Plus, apps don’t necessarily require an internet connection to run. Many apps are capable of storing data locally on the phone’s hard drive, enabling users to continue interacting with the app even when not connected to the web. Some news sites, for instance, will download all current content when there is a wifi connection, effectively storing that day’s events onto mobile devices. This content is what users will see until the app is able to reconnect.

Because of the high demand for developers, the available infrastructure and development tools are becoming increasingly sophisticated and user-friendly. The major operating systems offer a huge selection of frameworks - often free to use - for developers to get started.

Mobile Friendly Sites

It’s easier than it used to be to get your own app - but it’s still prohibitively expensive for many small businesses. The maintenance and development costs go up with every platform you want your app to work on. With a mobile-optimized website, there is only one version of the content you need to maintain. This makes managing your mobile marketing strategy a lot easier.

Your ultimate goal is to drive more traffic. In some cases, a mobile site will do this more effectively than an app. Think about whether you want to use mobile to open up new revenue streams or improve loyalty initiatives. Depending on your objectives, a cross-channel site may be more appropriate for you mobile marketing strategy.

January 22, 2015

The SMS Modification Craze

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Remember flying in the 80s? Long haul flights seemed to take days. There was only one movie and three screens in the entire cabin, so if you were wheezing a bit too much at Shanghai Surprise for the fifth time, everyone knew about it. To hear the audio you had to shell out $4 for those stethoscopic ‘headsets’ that were barely-glorified tin-cans-on-strings (no really, kids – they were nothing more than hollow tubes that plugged into two tiny speakers in the armrest). You could smoke.  

The funny thing was, nobody complained. It was as if flying through the air incredibly and winding up thousands of miles away in a few hours was enough for people. They didn’t need anything else. 

Like aviation in the 80s, SMS in the 90s was a primitive affair by today’s standards – if by ‘primitive’ you mean ‘the sudden ability to instantly transmit the written word to people around the world.’ 

For much of the 90s and 00s, text messaging was impressive enough to flourish without extra bells and whistles. Rapid advances in technology allied with free market forces soon put paid to that. These days, the new normal is modified, souped up, pimped out text messages adorned with fancy new skins and non-QWERTY keyboards capable of sending anything from emojis to rap lyrics.  

It should be noted at this point that SMS is SMS; the protocol hasn’t changed a jot in twenty years, only the window dressing. In many cases, ‘SMS modification’ really means ‘SMS replacement’ in the form of messaging apps. The appeal of these apps lies largely in their ability to provide users with a bespoke messaging experience.

Among the most popular of these is Chomp SMS, an easy-to-use, customizable app that lets users create their own themes and download custom font packs as they tire of their current look. 

GoSMS Pro is a similar idea but with a much bigger palette from which to work. It allows users to completely overhaul their visuals with new icons, fonts, animations, backgrounds and text bubbles. It also comes with a raft of non-visual features, including a private storage space for storing locked conversations and a text message backup service. 

Not all messaging apps are designed for purely aesthetic reasons. Some, like TextSecure, prevent screenshots of messages being taken and uses end-to-end encryption, thwarting prying eyes (whether criminal or federal!). 

The trouble with these apps is that both parties have to be using them in order to reap the full benefits. Unlike standard SMS messaging, which everyone in the world with a phone has access to, the playing field is not level. For instance, Strings - the app that lets you recall text messages you regret sending - is of no use unless both parties are running the app; two people agreeing to send messages with the app is a tacit acknowledgement that there is a lack of trust in the relationship. This will be the major stumbling block for Strings (and others) as they try to grow.

Our favorite SMS messaging apps are those with objectives no loftier than bringing a smile to the face. There are a plethora of text messaging apps designed to add some levity to your conversations with friends and family. Here are some of the very best:

Crumbles. Sends messages in the form of cut-ups from famous movies, one word at a time. You type the message, hit send and the recipient sees an array of great characters - from Doc Brown to Darth Vader - deliver each word. Hard to describe, but loads of fun once you try it.

PopKey. Leverages the power of Apple’s GIF-supporting Messages app to send any number of GIFS from a huge library of possibilities. Also enormous fun!

RapKey. Far and away our favorite messaging app right now, RapKey sends hip hop lyrics instead of boring prose. With a cool, 8-bit influenced retro interface, it works by giving you a series of categories to choose from - talking to your spouse, griping about money etc - and a list of couplets to scroll through. Find the most appropriate rhymes for your situation and make text messaging more fun!

 

 

 

December 30, 2014

What Will Happen to Mobile Marketing in 2015?

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Change is inevitable (with the possible exception of vending machines), so what will become of mobile marketing in the coming year? Let’s take a look at what continues to dominate, what will change, and perhaps make a prediction or two: 

The Visual is Essential

One thing’s for darn certain: visuals aren’t going anywhere. The competition for consumer attention continues to gain momentum, and as such photos, videos and infographics are necessary to every piece of content created. A recent survey by the Nonprofit Times found nonprofits rank higher than for-profit organizations in content marketing strategies, with some 63 percent reporting current work on visual content as a big part of strategy. 

Personalization Increases

In-the-know marketers utilize analytics to create successful marketing campaigns, and in 2015 businesses will no doubt study customer behavior and interests in depth to craft customized content marketing strategies to stay ahead of the competition. Businesses are learning how to make adjustments with each new social media update, blog, etc. Measuring efforts will be easier than ever before in 2015 thanks to a number of new analytics tools. 

Consumers served content tailored to personal tastes will prevail in 2015 over marketing efforts that barely rings any bells. This includes blogs, guest blogs, articles and tweets, as brands have realized the value of personalizing content so as to reach different demographics rather than posting the same blog or tweet across all social media platforms. 

Mobile Friendliness: A Must

The mobile device surpassed the PC in usage for the first time in 2014, and brands are making adjustments to ensure content marketing efforts work for smaller screens…and shorter attention spans. Content designed for mobile devices, including location-based search terms, will be incredibly important in 2015. 

“Marketers have been advised to create and tailor different formats of content with customized copy for highly-fragmented marketing channels from TV to print to various social media platforms in order to reach their target audience,” says Pam Didner, a global integrated marketing strategist for the Intel Corporation. “It’s the right thing to do.” 

Interactive Applications for Product Storytelling Becomes Integral

Interactive storytelling will become an “integral part” of product demonstration in 2015, particularly at events such as conferences and expos. Brands are finding ways to use interactive 3D product models among other meticulously-crafted content to attract customers and give them a proverbial taste of the product without having said product on premise. 

These are just some of the ways mobile marketing will grow and change in the new year….

 

 

December 18, 2014

Texting: A Life Beyond Marketing

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Many businesses send mass text messages as part of their marketing plan. And why not? It’s a low-cost, highly effective way to offer special deals directly to customers. But direct marketing is just one way to leverage the power of SMS messaging.

Increasingly, companies are finding more innovative uses for text messages. For some, it’s about customer relationship management. For others, it’s merely the most easily accessed form of communication for remote employees. A growing number of businesses are no longer just using text messages to offer something of value – they’re using it to take payments from clients.

Let’s take a look at some common, non-marketing uses of text messaging:

News Updates

SMS is ideal for issuing operational information such as store opening and closing times, locations etc. It’s a brilliant way to engage customers and keep them aware of your brand without trying to sell anything.

Urgent Notices

Circumstances sometimes conspire to prevent entrepreneurs getting on with their plans. Let’s say you’re running an event and your keynote speaker drops out. What if that speaker was the only reason some of your attendees were planning to go? Letting them know of the schedule change by SMS may disappoint them – but not nearly as much as showing up and finding out on the day. For instant contact with an extremely high chance of being viewed, SMS is unrivalled. 

Competitions & Surveys

It’s true that your business will go nowhere if it doesn’t offer something people will pay money for. But that doesn’t mean your relationship with customers has to start and end with a financial transaction. Give them something fun to pass the time on the bus and they are already that bit closer to purchasing something. Offer a prize and they’re even more likely to play along. Create a quiz that’s relevant – even tangentially – to your company. Send it to opted in customers via text message and get the responses back in the same way. You can learn a lot about customer preferences this way!

Appointment Reminders

With hectic schedules and multiple distractions, missed appointments are a fact of business. SMS is a fantastic tool for issuing reminders to customers. Do it within 24 hours of the appointment to allow them to re-organize without risking them forgetting for a second time. Although not a marketing tip, this approach will ultimately help you grow your bottom line by minimizing lossess incurred by no-shows.

December 17, 2014

How SMS is Helping Small Businesses in Latin America

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The second annual Latin American Bitcoin Conference took place in Rio earlier this month. More than 200 attendees saw seminars and panels featuring 37 guest speakers from around the world. 

Among the keynote speakers were a number of bitcoin representatives. The crypto currency is making a big impact across the region. A new partnership between Coinapult and 37 Coins seeks to expand bitcoin access to segments of the population without smartphones or traditional banking methods at their disposal. Their weapon? SMS messaging.

The service allows bitcoin users the world over to send and receive payments using only a feature phone with SMS capability. For entrepreneurs in South America, it holds the promise of allowing them to operate from remote areas, lessening the burden on over-populated urban centers.

This is a crucial development, not just for SMB owners, but for the public purse as well. Millions of small businesses across Latin America are currently restricted to cash-only transactions. This raises the question: how sure can local governments be that rural entrepreneurs are doing due diligence when it comes to paying taxes? It hardly takes a cynic to assume millions of pesos, bolivianos, reals and dollars are slipping through the net.

Of course, there will always be a black market. For some, operating outside the system is a point of principal. But for most small businesses, removing the temptation is all that’s needed to reduce corruption. Give them the tools to accept trackable, taxable payments and they’ll play ball, safe in the knowledge that the added security will help their business in the long run. Legitimacy is so much more attractive when it’s easily achieved.

A similar scheme – albeit with no SMS element – has been implemented in East African countries including Kenya, Rwanda and Tanzania. M-Pesain allows its 16 million users to send and receive money, pay bills and withdraw cash from local ATMs. 

SMS-based money transfer systems are providing the way forward in Latin America. Paraguay has Giros Tigo, which incurs a 5% commission fee. Brazil and Argentina have similar systems in place.

Bitcoin and text messaging seem to be a winning doubles team. The key beneficiaries are often people who face discrimination from financial institutions, which view them as risky prospect for credit. Entrepreneurs trying to make headway in these conditions find it difficult to send money, pay with credit cards or open a bank account – no matter how promising their ideas are. Nothing can match text message in terms of potential: four billion people worldwide are living without smartphones (perish the thought!) and the remittances market has found it’s most promising tool yet in SMS-enabled bitcoin transfers.

December 15, 2014

The Ten Best Mobile Marketing Campaigns of 2014

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2014 has seen some terrific mobile marketing campaigns. By utilizing both social media sites and all of the functionality of mobile phones, we’ve seen some innovative ways that advertisers have increased their reach with mobile users. Here are the ten best campaigns of 2014:

1. NASA’s #GlobalSelfie engages users to create a worldwide mosaic of photos.

Nominated for its use of multiplatform social media for engagement, NASA invited users to take selfies that they would organize and compile into a global mosaic on Earth Day 2014. Using Twitter, Instagram, Facebook, Flickr and Google+, NASA urged users to include the hashtag #GlobalSelfie. Users could also access the event directly on Facebook, Flickr and Google+.

2. White House’s #getcovered spreads the word about Obamacare.

The social media campaign from the White House received a huge response from users, even in 2014. #Getcovered allowed users to tweet their personal stories regarding securing health insurance, and utilized a Storify slideshow to enhance their website.

3. NPR’s company page on LinkedIn provides rich content for workers.

By offering LinkedIn users exactly what they’re there to receive, NPR increased its brand awareness. Users can access NPR’s company page right from their mobile phones to get information about how to improve their career and to increase their knowledge of their industry. Many of their posts are educational and inspiring, and have tremendous reach.

4. Nissan launches a multiplatform B2B campaign with comedy and celebrity.

Nissan’s digital and social marketing campaign promoted its rugged commercial vans, and achieved a wonderful response from the companies it reached. The ads, entitled “Tough Love,” featured rock-and-roller Bret Michaels getting in touch with his softer side. The juxtaposition proved a hit, and garnered terrific ROI for the car company.

5. Nivea’s Bluetooth-enabled print ad helps to track your children at the beach.

Nivea launched an innovative print campaign that featured a removable protector strip that can be placed on a child’s wrist. An app called Protégé then allows parents to track where their kids are by locating the protector strip using Bluetooth 4.0 technology. Very handy for beach trips, indeed.

6. Hershey’s unveils a sponsored mobile data opportunity with a video campaign.

In an astoundingly simple way to get mobile users engaged, Hershey offers to pay for part of your mobile data when you watch their Scharffen Berger brand commercial. The sponsored content, offered by AT&T and partners through advertisements on apps like Pandora, has been well-received by mobile users.

7. Movie theatres incorporate mobile-enabled interactive ads into their lobbies and on screen.

Thousands of movie theatres have enabled moviegoers to interact using the camera on their mobile phones. The visual search platform Slyce teamed up with Screenvision to enhance the audience experience when going to the movies. Consumers have eaten up the ads, downloading games and purchasing film-inspired merchandise due to these effective interactive advertisements.

8. Pepsi – London #LiveForNow turns a bus stop into a wild and weird space.

PepsiMax created a bus shelter ad that made it appear as though crazy events were taking place. The entire experience was recorded and converted into an advertisement (that consequently went viral). Watch the advertisement here: http://youtu.be/Go9rf9GmYpM.

9. Red Cross collects donations after Hurricane Sandy with an SMS short code.

In an unprecedented example of human kindness, people around the world donated money to help victims of Hurricane Sandy through the Red Cross’ donation efforts. Donors texted “REDCROSS” to 90999 to donate $10, which billed mobile users directly through their cell providers. 20% of all of the donations received by the Red Cross for Hurricane Sandy relief came through text message donations.

10. Samsung’s #Oscars Celebri-tweet dominates Twitter.

Everyone who is anyone heard about Ellen’s celebri-tweet during the Oscars. Very few knew that it was a ploy, created by Samsung, to increase brand awareness among the viewers of the awards program. Probably the most brilliant mobile marketing stroke to date, the famous photo was shared and shared – causing viewers to create their own selfies and engage with the brand as well. 

The key to good mobile marketing is to consider all of the ways that you can roll out your campaign: the capabilities of devices, the variability, and how to incorporate every platform available. Then, keep it as simple as possible. All of the above examples do just that, by simplifying the strategy while increasing customers’ awareness of the brand.

December 09, 2014

Ethiopian Airlines Goes Mobile

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Ethiopian Airlines happens to be the largest and most profitable airline company on the African continent, and recently announced plans to become a mobile-only operation. The company’s Mobile Short Message Service (SMS) information system launched at the end of November 2014, and provides customers with easy access to flight information and cargo tracking.

Customers simply send a mobile short code SMS text to the 8611 messaging number to receive cargo information and check flight status. Part of Ethiopian Airlines’ ‘Mobility’ project, customers can access vital information instantly while on the road. The Mobility project is designed so customers can perform transactions directly from their mobile devices, whether booking flights, checking in, choosing seats and more.

The Mobility campaign also makes it possible for those welcoming passengers on Ethiopian flights to to check exact arrival times of flights by texting  8611 with “f” followed by the flight number or “r” followed by the expected route. Cargo customers may track shipments by texting  “c” followed by their Air Way Bill number of shipment. Such customers no longer have to visit the Ethiopian Airlines Cargo terminal before the shipment arrives, and texting “i” or “help” accesses system guidelines. 

The airline is also working to further streamline their customer service experience by adding more features to their mobile SMS service. 

“Ethiopian is first and foremost a customer service organization,” says Tewolde Gebremariam, Chief Executive Officer of Ethiopian Airlines. “We are continuously looking at ways and means of availing to our customers the best possible travel experience both on the ground and on- board. In today’s digital era, customers want to have access to real-time and personalized information at the tip of their fingers using mobile devices. The launching of this SMS service is only the beginning of a grandiose plan to use a new system called “Mobility” which is mobile digital channels for enhancing customer experience.” 

Ethiopian Airlines received the Passenger Choice award for the Best Airline in Africa in August 2014 following a highly-extensive survey of passengers in the industry. A global Pan-African carrier, Ethiopian currently serves 84 international destinations on five continents. Current aircraft technology, including B777s and B787s, is used on the airline’s some 200 daily flights.

Will Ethiopian succeed in becoming a mobile-only operation? And if so, will other airlines follow suit? In today’s increasingly mobile-driven market, it’s entirely possible, and could up the customer service convenience factor considerably. 

December 08, 2014

6 Ways Retailers Can Reach Cyber Shoppers

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With cyber deals nearly as prevalent on Thanksgiving Day and Black Friday as they are on Cyber Monday, more and more retailers are implementing holiday mobile marketing tactics. Let’s check out a few options for engaging cyber shoppers this year:

 

1) Dynamic Ads

Some clothing retailers are creating campaigns where consumers can click through ads and gain access to their latest collections. This includes browsing the entire catalog, viewing prices and embedded videos, and more. Such dynamic catalogs also automatically update with new offers. An ideal way for consumers to learn more about and engage with a brand, it also provides an easy online shopping option.

 

2) Integrated Content-Driven Commerce

"The online environment is the perfect medium for brands to engage consumers and provide that highly-valued content, however it is often disjoined from the shopping experience,” says Amanda McCreary, senior product marketing manager of online content platform company, Acquia. “Many brands have fallen into what Forrester Research calls the 'Two-Site Syndrome', with one site containing the product catalog, and another containing the rich, engaging marketing content. When this happens, the exploration and shopping experiences become disjointed, and leaves revenue on the table.” 

Brands should therefore focus on creating “integrated content-driven commerce experiences online.” Options for such a mobile marketing strategy includes engaging Facebook or blog posts that link to specific deal or sale pages, or an entire product catalog.

 

3) Location-Based Technology

A retail location may opt to blend their online world with their physical location via location-based technology. This can include presenting shoppers with deals and suggestions through their mobile devices when they enter retail stores, or catering to customers who live within a certain area/geographic region.

 

4) Mobile Apps

Mobile apps are another excellent mobile marketing tactic, with retailers such as Kohl’s, Victoria’s Secret and H&M all doing a superb job of including features and offers in their apps that “keep customers coming back for more.” Kohl’s in particular highlights deals of the day, coupons and other special offers that give consumers great reasons to use and refer to their app.

 

5) Social Media Sweepstakes

Social media sweepstakes across channels such as Facebook, Instagram and Twitter are mobile tactics that keep consumers engaged, since people check these channels about as regularly as they do their text messages. People usually jump at the chance to win free stuff or deep discounts, so sweepstakes keeps a retail brand firmly in the minds of shoppers.

 

6) Online Holiday Gift Guides

Online holiday gift guides can work as supplements to online catalogs, as many use their mobile devices to browse products before they shop. A dazzling online gift guide is certainly a way to engage customers, and one way to do so is through QR codes. Think of adding a QR code to each print ad that sends customers directly to a gift guide. 

 

 

 

December 05, 2014

5 SMS Marketing Ideas for Musicians

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The music industry is notoriously tough. Countless passionate performers compete for a slice of an ever-shrinking pie, as recorded music continues to be hit by filesharing, and fans feel increasingly ripped off by ticket prices, especially for big marquee names. At the other end of the hierarchy, upstart musicians often willingly play for free, further degrading the market value of all except those at the very top.

Like the society from which they emerged, the gap between rich and poor is growing in the music world. The more that can be done to level the playing field, the better for everyone. Enter: SMS marketing.

Cheap, effective and personal, text message marketing offers the ideal solution to struggling artists. Now, bands and performers can foster intimate relationships with their fans by using mobile marketing tactics that are proven to work. A friendly, relevant text message parlaying information about an upcoming show can not only help artists reach an audience, it can facilitate new revenue streams and ultimately help keep musicians playing music.

Check out these five SMS marketing ideas for musicians – they might just rock your world!

1) Gig Reminders/Cancellations

In the topsy-turvy world of rock and roll, things are apt to change at the last minute. The support act’s drummer flakes out and the line-up changes three hours before the show. The tour bus is stuck in the snow and the gig has to be cancelled. Whatever the reason, the only form of communication capable of reaching people at short notice is SMS. 

2) Merchandise

Update fans on the latest merch and offer them a discount via mobile coupons. Advertise the special offer on social media as an incentive for people to opt in to your SMS contact list. To incentivize opt-ins, offer a discount on t-shirts for anyone who signs up to receive mobile alerts.

3) Drinks Promotions

Forming relationships with promoters and venues on the road is tough. A band may not speak to their hosts until they roll into town, at which point it’s a little late to email people about drinks promos. Sending a text is a surefire way to reach gig-goers who are weighing up their options for the night. If you offer the right deal, you could easily attract some last-minute bargain hunters looking for a cheap night out.

4) Link to Song Downloads

Text messages themselves are simple, but they provide a portal to rich content. Include a link to an exclusive download, only available to opted-in SMS subscribers. It’ll make loyal fans feel valued, and more likely to give your music the attention it deserves.

5) VIP Passes

Another surefire way to grow your subscriber list, backstage access is the ultimate fan experience. Run a competition for followers, with VIP access as the prize. Let the winner come backstage before and after the show; include four or five friends as part of the offer. The more guests you allow, the more chances you have to turn a casual fan into an ardent one. 

December 02, 2014

Crank Up Your Marketing Efforts for Christmas

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As the holiday shopping season draws near, it’s important to “amp up” marketing efforts. Let’s check out a few holiday promotional tactics small businesses can implement and subsequently increase brand recognition while ensuring customer loyalty.

 

Email Marketing

A straightforward option, email assorted blasts to opted-in customers about deals, sales and other promotions, and create holiday messages discussing new promo codes or other exclusive, limited-time offers. Existing customer discounts and free gift cards with purchase are generally the most successful email blast options, as they build brand loyalty and referrals in addition to increasing sales. Find an appealing holiday template, add the right information, and go from there.

 

Content Marketing

Whatever you “put out there” for your customers should engage them--don’t simply go for the boring sales pitch. Place attention-grabbing content on social media channels, blogs, press releases, articles, videos...think funny holiday clips, last-minute tips, guides on using your products, fun and helpful newsletters, and more. Information on day-before-Christmas ordering is another great content marketing method.

 

Social Media

Social media is a viable option for promoting your brand and products. Pinterest, Instagram, Twitter and Facebook all provide real-time access to customers and their online communities, with social media marketing even more essential during the holiday season. Upload holiday-themed images to your accounts, such as product shots in holiday settings or stores/offices decorated for the season. Provide regular updates on holiday promotions, sales, return policies and shipping cut-off dates, but don’t forget to add fun seasonal facts and similar information as well. Promoting gift card opportunities with links back to official websites is another option.

 

SMS Marketing

Text message marketing is becoming more and more prevalent, as it provides an easy, cost-effective method for reaching the vast majority of your customers instantly. Send holiday promo codes to opted-in customers, as well as exclusive holiday coupons and sales alerts. Advertise Christmas-themed discounts and specials to potential customers who opt-in, and enjoy a larger database you can utilize all year long.

 

Open House 

Another excellent Christmastime marketing idea is to host an open house at your place of business if applicable. Provide cookies and warm cider and or mulled wine, as well as free gift-wrapping for shoppers. Raffles, discounts and other special promos also work when advertising an open house, as do cross-promotional efforts, such as offering handmade chocolates from the confectionary across the street. If your business caters to children, have a friend or co-worker dress up as Santa and hand out candy canes or Christmas-themed coloring books while taking free photos with customers and their little ones.

These are just some of many marketing options to try this holiday season. Good luck, and Happy Holidays.